Frequently Asked Questions

How can I order from DNDirect

(1)WEB: Since you are already at the site, you can browse through the products using the menu at the top of the page. When you find a product you would like to purchase, select the correct quantity and click “Add to Cart.” We cannot ship to a PO Box, please provide a physical address for shipment.

(2)PHONE: Call 1-800-222-6900 and speak with one of our representatives who can assist in answering your questions. Our phone hours of operation are M-F, 9am to 4pm EST, excluding US Holidays.

 

How do I use a promotion code?

Once you have added products to your shopping cart, an option to add a promotion code will be available on Payment screen in Checkout. Click on “Apply a Promo Code”, enter in your code and click the "Apply" button. This will display your discount directly under the "subtotal" of your order. Once you have filled in the remainder of the information, select the "Continue to Review Order" button. The review screen will appear. Review your order to ensure that everything is correct and select the "Place Order" button.

 

Needing to make a change to a recently placed order?

Please send your update requests to supplies@dieboldnixdorf.com and an associate will reach out to discuss updates.

 

What is DNDirect's return policy?

If you are not satisfied with your purchase, contact us for assistance at 1.800.222.6900 within 30 days for a Return Authorization Number, and then return the product to us in the original packaging. Customized products (such has the network branding stickers, custom paper, custom drive-up envelopes, custom card gloves, window shades, etc) cannot be returned.

 

How long does it take to receive my ATM and branch supplies after I submit an order?

After an order has been placed, you will receive your ATM and branch supplies in five to seven business days. If you are a new customer and needing to be set up in our ordering system, the delivery time could be delayed. We cannot ship to a PO Box, please provide a physical address for shipment.

 

Can I rush order my ATM and branch supplies?

Yes, when placing your order select EXPEDITED as your shipping method, providing that item is in stock. There will be an additional shipping charge for expediting. We cannot ship to a PO Box, please provide a physical address for shipment.

 

What is a Diebold Nixdorf Genuine Article On DNDirect.com?

We call our OEM products Diebold Nixdorf Genuine Articles. OEM stands for "original equipment manufacturer". This means that as the manufacturer of our ATMs, we only provide ATM and branch supplies that are approved by Diebold Nixdorf, Incorporated engineers.

 

What is The Ultimate Guarantee?

If you are not satisfied with your purchase from DNDirect, simply call us within 30 days at 1.800.222.6900 for a return authorization number and then return the product to us. We will promptly issue a refund. For nearly 150 years, the Diebold Nixdorf name has stood for top quality and service and it still does today...we guarantee it!

 

What credit cards does DNDirect accept?

DieboldDirect accepts Visa, MasterCard and American Express.

 

What are the common dimensions used when referring to ATM receipt paper?

 

What credit cards does DNDirect accept?

DieboldDirect accepts Visa, MasterCard and American Express.